Customer Centric Technology for a Growing Coffee Company

Learn how LoyLap helped with the Bear Market growth story. Beginning in 2014 with the implementation of our first-generation mobile Loyalty system, continuing to the introduction of a white-label Bear Market app in late 2018, and right up to today with the use of automated promotions to drive the adoption and usage of their app.

Listen to the Co-Founder of Bear Market, Stephen Deasy,

talk about his experiences with cashless and mobile technology with LoyLap

Timeline of Implementation

On the 30th of July, 2014, Bear Market Coffee became one of LoyLap's first customers. The then fledgling business had one location in the Dublin village of Blackrock, but had clear plans to grow.

Bear Market Coffee began using Loyalty to reward their customers on their smartphones. Then at each stage of their journey, be it a new branch or new year, they added a new piece of LoyLap software before eventually combining all offerings in one custom branded app.

2014 Loyalty
2015 Gift Cards
2017 Mobile Payment With Integrated Loyalty
2018 Online Ordering in App and Online
2019 Custom Branded App
2020 Automated Promotions and Marketing

Bear Market were one of our first customers with our initial loyalty system that was powered with a business app on a tablet at the point of sale. Later when this technology was updated, Bear Market was able to offer loyalty rewards to all customers with each transaction on their POS.

More About Loyalty

Following on from their successful loyalty system, in 2015 Bear Market started selling their own brand physical gift cards powered by LoyLap. Customers could now give the gift of Bear Market to their friends and family. This technology has now been enhanced to enable online digital gift cards allowing Bear Market to sell digital gift cards directly and immediately via email from their website and social media accounts.

More About Gift Cards

In 2017, Bear Market’s loyalty system was upgraded to enable customers to load funds to their digital LoyLap account for Bear Market and receive a 13% bonus for doing so. Immediately the number of customers using the loyalty system grew, and within 2 years, over 25% of Bear Market’s customers are loading funds and paying in advance via the LoyLap app.

More About Mobile Payments

Now that customers could load funds to their app and pay in store using their credit, Bear Market turned on Order Ahead to let customers order via the LoyLap app, and their website for seamless orders that customers can simply come in and pick up at a time that suits them.

More About Online Ordering

It was time to bring together all of their customer experience technology in one simple place for their customers. The Bear Market app was released on Apple and Android phones so customers could pay, earn loyalty and order online in one branded and easy to use app.

More About Custom App

2020, the year that brought us Covid-19, was a difficult year for all businesses. Our online ordering technology supported Bear Market during the pandemic when they had to ensure social distancing and once lockdown began to ease, Bear Market enabled LoyLap’s easy to use and automated offers to get customers back in store.

More About Campaigns