Accessing your Cashless Portal

The LoyLap Cashless portal is your analytics accompaniment to your Cashless POS software. Use the Cashless portal to view all customers in your system, spending figures, transactions history, and more.

The below video provides a brief introduction to the Cashless Portal. You can find more videos for specific scenarios in the FAQ below. Should you not find the answers you're looking for, your LoyLap Success Manager will be happy to address any specific questions you may have.

Frequently Asked Questions

  • How do I activate the contactless reader to accept payment?

    Your contactless reader is integrated with the register application on your Clover terminal. It activates only when selected as the payment tender type. To activate the reader, put through the sale as normal, then select Pay, select Gift Card by LoyLap as the tender type, and then press Contactless to activate the reader.

    You can also watch this instructional video to see the transaction happening in real time.

  • Can my customers pay with a debit/credit card as well as using the cashless system?

    Yes, they can. With LoyLap's Cashless system on the Clover POS, you can accept payments made with either a cashless card, or a debit/credit card. Please see the below video on how to accept a credit/debit card transaction.

  • Can I top up a customer's balance directly from the Clover station?

    You can indeed. To load a customer's account, open the register app and select the LoyLap category (this category can we renamed), then select Gift Card by LoyLap, and enter the customer's desired top-up amount. Once the app opens, press Contactless to activate the reader and signal to the customer to tap their card on the reader to top it up. Then, press Pay and finish the transaction as normal.

    You can also check out this video to see a top-up in action.

  • How do I add a new customer's card to the cashless system?

    To add a new customer's card to the cashless system, you must first log in at loylap.com with your business details. Once you’re in the Cashless portal, click Customers on the left navigation menu, and then click Add new customer and fill out the required fields.

    You can also check out this video to see a new customer being added.

  • The system is telling me that the 'card is not registered' - what do I do?

    Each card must be activated so that we can link the unique card ID to the cashless customers. If the system is telling you the card is not recognized, please log in to loylap.com, then search for the customer in the ‘Customers’ menu. If you can't find the customer, you will need to click Add new customer, and register the card's unique ID to that customer.

  • I’m having a problem with my Cashless app, can you help?

    Of course. If you cannot find the answer to your issue in these FAQs or Video tutorials, please contact us at support@loylap.com where we'd be happy to assist.

  • My business has several branches. Will the system work in more than one location?

    Yes, the cards will work perfectly across all locations. Customers will be able to top up their card in one location, then use it in another.

    You can track and verify all gift card usage in real time through the online LoyLap dashboard. To access your dashboard, simply login to the website here or by clicking the Login button at the top of any page on the LoyLap website.

  • Can I set an expiry date for the cards?

    While you cannot set an expiry date for all cards, you can render individual cards inactive at any point in time. Simply log into the LoyLap portal, search the card or customer name, and select 'deactivate card'.

  • I already have my own cards, can I use them with the Cashless System?

    It depends. Our system is equipped to read certain NFC/RFID types, but there are some older cards with which the system may be incompatible. Please contact support@loyalp.com if you have existing cards you wish to use so we can let you know whether or not they are compatible with the system.

Troubleshooting

If you're experiencing any issues with your Gift Card app, please try the solution below.

Quick fix: Refresh the app

refreshappOpen the Gift Card app, then press the Refresh App button (pictured to the left). You can find this button in the bottom-right corner of the app screen.

If the problem persists, please get in touch with us so we can explore a more in-depth solution together.

Is there something else you'd like to know?